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    Frequently Asked Questions

    How do I download videos from social media?

    Tools

    Simply paste the video URL into our video downloader tool, select your preferred quality, and click download. We support Facebook, YouTube, TikTok, Instagram, and Twitter videos.

    What file formats do you support for conversion?

    Conversion

    We support a wide range of formats including PDF to Word, various video formats, audio formats, and image formats. Check each tool's specific supported formats.

    Is there a limit to file size?

    Limits

    Free users have a 50MB limit per file. Premium users enjoy unlimited file sizes and faster processing speeds.

    How can I upgrade to premium?

    Premium

    Visit our pricing page and choose between monthly or yearly plans. Premium includes unlimited usage, priority support, and exclusive tools.

    Are my files secure?

    Security

    Yes, we use SSL encryption and automatically delete processed files after 24 hours. We never store or share your personal files.

    Can I use the tools offline?

    General

    Our tools are web-based and require an internet connection. However, once you download processed files, you can access them offline.

    System Status
    API Services
    Operational
    Video Downloaders
    Operational
    File Converters
    Minor Issues
    Premium Features
    Operational
    Response Times
    Live Chat~2 minutes
    Email Support~4 hours
    Premium Support~1 hour
    Bug Reports~24 hours